Elemica's Order Fulfillment Solution replaces manual approaches with advanced order management capabilities that simplify and error-proof your customer order fulfillment processes. With Elemica, you can remove transactional barriers and eliminate costly errors and delays by integrating with your customers' ERP systems and automating your ordering, logistics, inventory management, and invoicing processes.

Improve Customer Service. Streamline Operations.

Even if your customers have "automated" their ordering processes with autofax, EDI or email, these approaches often involve manual inefficiencies - such as navigating multiple portals or data re-keying. These methods can result in additional labor costs, data quality and logistics issues, and inventory management limitations that impact your bottom line.

Many opportunities exist in the customer order fulfillment process for you to provide a higher level of customer service. The Elemica solution utilizes automated order management capabilities and exception-based alerting to identify and eliminate errors - and proactively notify customers - enabling you to better meet customer expectations and increase satisfaction.

By driving errors from your transactions, you can dramatically improve the quality of the data in your ERP system, as well as your follow-on invoicing, logistics, and procurement cycles. With greater visibility and real-time management of inventory, you can increase your data accuracy, gain more control over cash flow and, ultimately, enhance your overall financial performance.

What can Elemica's Order Fulfillment Solution do for your business?

• Simplify and optimize customer order fulfullment and financial processes with "touchless" order management
• Eliminate transactional barriers and invoice issues 
• Streamline order processing, reduce operating costs and improve customer satisfaction
• Automatically identify and remove errors (documented 75% error reduction)
• Gain better control over inventory and cash flow, with no capital expenditures
• Start anywhere - ordering, invoicing, logistics, VMI/SMI

Automated Customer Order Fulfillment Capabilities Deliver Measurable Results

In addition to operational efficiencies and cost reductions, the process improvements and "touchless" order management capabilities delivered by the Elemica solution empower your CSRs to focus on business issues and problem-solving, rather than order entry tasks.

The Elemica Order Management Solution:

• A modular hosted integration solution that requires no software installation and ensures easy implementation
• Supports all order types including standard, consignment, forecasting, and change orders
• Adapts quickly to your business environment and unique operational requirements
• Promotes process standardization and systems integration to improve operational efficiencies and utilization

Elemica's high value integrated order management, logistics and customer replenishment solutions provide the following benefits, without the need for capital expenditures:

• Eliminate customer service, credit, and materials management problems caused by ERP data quality issues
• Increase "perfect orders" and "first-time right invoices"
• Better manage cash flow and speed revenue recognition
• Improve payment performance, pricing accuracy and contract compliance
• Reduce carbon footprint to meet customer sustainability goals
• Improve inventory management and data accuracy with real-time visibility
• Reduce rush orders and improve transportation efficiencies
• Support customer technology and cost reduction initiatives without large IT expenditures