Customer Engagement Coordinator

Title Customer Engagement Coordinator
Location ELEMICA EU HQ Frankfurt, Germany
Job Information

The Customer Engagement Coordinator will work within the Customer Solutions team working for the Director of Customer Solutions, EU and will have the following responsibilities:

Sales Support

  • Taking over small Sales opportunities such as client project or campaign related “Pre-Sales”, i.e. SaaS application license contracting or onboarding of trading partners
  • Creation of project Statements of Work (SoW’s) from standard price books
  • Negotiation of some project SoW’s
  • Supporting clients to reach contract levels, with other Customer Solutions team members
  • Management of Client meeting set up and coordination
  • Managing communication and follow up with clients

Sales Administration

  • Creation, Reporting and Maintenance of your own Sales Opportunities in salesforce.com (CRM), including documentation and contact management
  • Managing the Statement of Work coordination and approval process

Account Management and Customer Solutions Support

  • Support the creation of RFx’s
  • Support product releases and value creation arguments
  • Creation and controlling of commercial KPI & billing reports for clients
  • PO & Invoice management and coordination with the Finance team of Elemica
  • Managing meeting minutes, scheduling calls & appointments
  • Preparation of Power Point presentations
  • Collection of information through different sources (internal & public)
  • Coordination of Marketing activities
  • Event management support

The Experience and Skills Required

  • Very well organized; capability to manage 5-15 projects at the same time
  • Self-starter, deadline and detail oriented, great persuasive and follow-up skills
  • High proficiency in MS Office Applications (Excel, Word, and PowerPoint)
  • Ability to adapt to new challenges
  • Excellent phone presence and rapid rapport building skills
  • Fluency in German and English is required
  • Minimum of 2 years of relevant experience – particularly in the area of Sales and customer interaction
  • Comfortable taking direction and executing on time sensitive tasks
  • Thrives on customer interaction with a variety of different customers daily

The Personal Characteristics

  • Flexible, adaptable, able to work independently; must have the ability to handle multiple priorities in a fast-paced environment
  • Prefers an in-office environment for collaboration
  • Willing to grow into more responsibility
  • Enjoys a team atmosphere and interaction with a variety of key internal resources on a daily basis

ELEMICA offers an excellent total rewards package.
Initiative, creativity, learning and results are far more important than hierarchy, position or title.

Interested? Please send your application by e-mail to: eurocareers@elemica.com
Elemica International, Inc. • Herriotstraße 1 • D-60528 Frankfurt/Main