Contact an Expert

Global Client Support Engineer Level 2

About Elemica

Elemica offers a state-of-the-art supply chain operating network in the areas of customer & supplier management and logistics - promoting new levels of efficiency and profitability for a leaner and more fully optimized supply chain. Elemica’s clients achieve significant benefit from reduced cost of operations, faster process execution with fewer resources through the automation of key business processes, removal of transactional barriers, and seamless information flow between business partners.

Elemica and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by applicable law.

Our Values

All members of the Elemica team from our CEO to our newest entry-level employees are expected to adhere to a set of core values, which we think are critically important to our success.

Speed and Responsiveness

Delivering what you say when you say it, enabled through proper planning and discernment

Teamwork

Understanding we’re in this together, we approach challenges collaboratively while avoiding silo behavior

Exhibit Outside-In Decision Making

Ensuring an external market view drives intelligent and commercially viable choices

Embrace Responsibility

Accepting ownership and delivering positive outcomes despite obstacles I may encounter

Respect for Each Other

Conducting all interactions professionally with honesty, integrity, and candor

The Position - 2nd Level Technical & Functional Support Engineer for Supply Chain Applications & Solutions

(Location: ELEMICA North America HQ, Wayne, PA)

Elemica’s Global Client Support Team is looking for an energetic and results oriented individual, with experience in or exposure to Logistics and Supply Chain methodologies. This role will be responsible for interacting with key clients to provide advanced functional and technical support of the Elemica Logistics suite and related technologies.

The Elemica Global Client Support Technical & Functional Support Engineer is a critical role supporting Elemica hosted supply chain applications and solutions. The role participates as a senior member of the Global Client Support’s functional support team, working with external client and internal Elemica teams to ensure the reliability of the network’s, services, applications, solutions, and environments, as well as the business continuity of our client’s supply chain.

The Responsibilities

• Acquire functional and technical subject matter expertise with Elemica tools, applications and solutions to support business processes in a Supply Chain Management network.
• Work with functional support and development teams on product troubleshooting and issue resolution.
• Manage and maintain operational readiness with high system availability of critical business functions within the Elemica network.
• Collaborate with team members to document and optimize processes, procedures, and solutions to ensure quick and efficient identification and resolution of client concerns.
• Prepare client facing communications, organize and prepare meetings and conference calls for the purpose of resolving internal and external production related issues and concerns.
• Assist clients with resolution of issues and service requests in a manner that ensures customer satisfaction.

The Experience Required

• At least 3-years of experience in a supply chain business environment
• Experience in business and technical support, and interacting directly with external clients
• Degree in Information Technology or related major preferred

The Technical Skills Desired

• Knowledge of E-Commerce message formats and standards with emphasis on:
  • System Development Life Cycle
  • Development knowledge using XSLT/XML
  • CIDX/ SAP idoc/EDIFACT standards
  • Working knowledge of relational databases, such as ORACLE
  • Exposure to UNIX/Linux Operating systems
  • Exposure to security protocols, SSL/TLS, digital certificates
  • Familiarity with B2B connectivity (i.e. AS2, ebXML, HTTPS, etc )

The Personal Characteristics Preferred

• Strong analytical skills are a must
• Flexible, adaptable and able to work independently
• Able to handle multiple priorities in a fast-paced environment
• Possess effective client facing communication skills with both technical and non-technical audiences
• Sound communication skills and experience working alongside other IT and business professionals
• A strong passion for a vibrant company culture

Elemica offers an excellent total rewards package.

Initiative, creativity, learning and results are far more important than hierarchy, position or title.