Challenge


Accepted orders from non-EDI customers via email in different formats

Reps wasting time interpreting, analyzing and entering orders manually

Wanted to manage by exception while automating order capture/control

Solution


Automated submission of non-EDI sales order data into SAP environment

Extracted order info from a variety of data formats (.DOCX, .PDF, .XLSX, etc.)

Configured custom extraction and data processing rules

This “Perfect Order” initiative required no customer involvement

Benefits


Orders from previously manual customers streamlined through automation

Zero-touch automation enabled staff to increase true customer engagement

More standardized order capture and validation process

Fewer errors with better processing time improved customer service

100 %

Automated extraction of unstructured data

99.8 %

Order accuracy

15 months

Return on investment

Want to get sales order capture right? Want to digitize, connect and automate processes across the supply chain from procurement to invoicing? Learn more about how Elemica can help.