Challenge


10,000+ transactions per year, 500 customer contracts and 80+ CSRs

Manual processes slow and outdated, costing potential revenue

Early self-billing and invoicing held up nearly ~€ 25 MM

CRM maintenance for customer experience surveys often missed or missing

Solution


Cleaned up and automated numerous processes

Updated invoicing process to invoice electronically via a third-party provider

Cleaned up and updated CRM programs and contact lists

Refined all vendor activities including removing duplicate material codes

Benefits


Better communication with supply chain stakeholders

Fewer mistakes and more efficiencies through reduced manual ordering

Less invoice-related delay for more cash on the books more quickly

Easier survey return for a more efficient management cycle

Ready to unlock potential efficiencies and help make the most of every resource? Want to leverage technology to truly improve KPIs that matter most? Learn more about how Elemica can help.