Global chocolatier expanding rapidly with 750 boutiques and other retailers
Growth pace strained ability to scale sales order processing capabilities
U.S., Canadian, European and Asian orders managed centrally out of Belgium
Long cycle time for manual entry of fax, email, PDFs and spreadsheet orders
Automated order entry for both EDI and non-EDI customers
Prioritized onboarding of customers based on volume/time consumption
Configured business rules specific to each customer, country, product, etc.
Implemented automatic order acknowledgements and other enhancements
Cut order processing times and calibrated entry capabilities to growth rate
Team able to manage by exception and use resources more wisely
Customer experience improved for all classes of customer worldwide
Close to 100 percent sales order processing automation achieved
Automated extraction of unstructured data
Return on investment
Want the freedom to scale up without expensive order entry complications? Need to streamline order-to-cash regardless of the differences inherent across a global customer base? Learn more about how Elemica can help.