Challenge


Major pan-European distributor of plastic and rubber

Experienced high dissatisfaction with existing automation processes

EDI order confirmations as configured were unreliable and cumbersome

Daily reporting with Excel spreadsheets inflexible and labor-intensive

Solution


Automated the ordering process step-by-step

Provided new processes to help streamline ordering fulfillment

Automated manual entries, updated codes and automated inventory

Provided additional CSR training

Benefits


Reduced manual intervention of orders and reduced credit notes (around $200 USD per credit note)

Reduced order confirmation cycle time to the end customer

Built solid base to leverage connection format globally

Positioned for major reductions in manual touches/month-end repricing

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