Challenge


Identified area of improvement for mission-critical feedstock chemicals

Complex, international transactions with multiple carriers

Risk of operational disruption if these essential chemicals aren’t available

High stakes: 106 monthly shipments for $50M annual revenues

Solution


Three-phase implementation: logistics, payments and ordering

Worked collaboratively within ongoing technology initiative

Mapped out processes, protocols, technologies, triggers and signals

Two of three implementation phases currently complete

Benefits


Automated carrier and shipment confirmation when it counts

Stronger planning for customer’s manufacturing operation

Accelerated order-to-cash via direct invoicing submission

Reduced administration for all trading partners

Improved customer service with less risk and stress

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